Inspect on delivery. Damage must be reported the same day.
Last updated September 2026
1
Inspect on arrival
Check the product at the time of delivery. If anything is damaged it must be identified at your end and returned on the same delivery day. This is the policy that applies to every item we sell.
2
What is not covered
Natural variation in cane colour, grain and weave is not a defect. Damage from misuse, exposure to rain or sun, or alterations made after delivery is not covered.
3
Made-to-order items
Custom sizes, custom colours and bulk orders are made specifically for you and cannot be returned unless they arrive damaged.
4
Refunds
Where a return is accepted, a Cash on Delivery order is refunded by bank transfer within seven working days of the item reaching us.
5
How to raise it
Call 8939470196 / 8925413324 on the delivery day with your order number and photographs of the damage. That gets it moving fastest.
